Politica di ritorno
Offriamo una finestra di ritorno di 7 giorni.

Ciò significa che puoi richiedere un reso entro 7 giorni dalla ricezione dell'ordine.

To initiate a return, please reach out to us at [email protected]. If your return request is approved, we will provide you with a return shipping label and clear instructions on how to return your item. Please note, items sent back without prior authorization will not be accepted.

Damages and Issues
We strongly recommend inspecting your items upon delivery. If you receive a damaged or defective product, or if you were sent the wrong item, please contact us right away. We will assess the situation and make necessary corrections.

Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:

• Perishable goods
• Customized or personalized products
• Prodotti per la cura personale
• Hazardous materials, flammable liquids, or gases

If you are unsure whether an item is returnable, please contact us for clarification.

Sale Items and Gift Cards
Please note that sale items and gift cards are non-returnable and cannot be refunded.

Exchanges
If you’d like to exchange an item for a different one, the quickest way is to return the item you have and place a new order for the replacement.

European Union 14-Day Cooling-Off Period
For customers located within the European Union, you have the right to cancel or return your order within 14 days of receiving it, no questions asked. The item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.

Refunds
Una volta ricevuto il tuo articolo restituito e condotto un'ispezione, ti avviseremo l'approvazione o il rifiuto del rimborso.

Se sono passati più di 15 giorni lavorativi da quando il tuo ritorno è stato approvato e non hai ancora ricevuto il rimborso, contattaci gentilmente a [email protected] per assistenza.

Contattaci
Per eventuali domande o dubbi sulla nostra politica di rimborso, sentiti libero di contattarci a [email protected].