FAQS

This website uses HTTPS to encrypt the connection between your browser and the website. HTTPS protects data in transit; it does not, by itself, establish the identity or reliability of a business.

See our Privacy Policy for the published information about personal data handling. For privacy questions, contact [email protected]. Do not send identity documents, passwords, one-time codes or payment-card details through the public contact form.

Do not send payment-card details, bank credentials, passwords or one-time codes by email or through the contact form. If you suspect that a payment message is fraudulent, contact your bank or payment provider using contact details you already trust.

Use a unique, long password that you do not use on another account. A password manager can help you create and store it. Avoid personal details and common passwords.

Check the exact website address and independently verify the operator’s business and contact information. A browser security icon or an HTTPS address alone does not prove that a business is legitimate.

Contact [email protected] and describe what you noticed. Do not include your password, one-time codes or sensitive financial details.

Check sender addresses and link destinations carefully. Avoid unexpected links and attachments. Verify suspicious messages through a contact method you already know, rather than using contact details provided in the suspicious message.

We accept a wide range of payment methods, including major credit cards such as Visa, MasterCard, and American Express, as well as PayPal and other trusted online payment services. For the complete list, please visit our payment page on the website.

Payment failure might be due to reasons like insufficient funds, incorrect card or account details, or your bank flagging the transaction for security reasons. Please verify your payment information and contact your bank or payment provider if needed.

Once your order is confirmed, an invoice will be automatically emailed to you. Should you require an additional copy, feel free to reach out to us at [email protected].

Currently, we do not support cash on delivery. All purchases must be completed using one of the secure online payment methods available.

Yes, during checkout, you will find a field to enter discount codes or gift card codes to redeem your offer before finalizing your order.

Do not share full payment-card details, bank credentials, passwords or one-time codes by email or through the contact form. For security concerns about a transaction, contact your payment provider through its official app or a contact method you already trust.

After your payment is processed successfully, you will receive an order confirmation email containing all relevant details. If you do not see this email, please check your spam folder or contact [email protected].

To initiate a refund, please contact our customer support team at [email protected] with your order number and reason for the refund. We will review your request according to our refund policy and respond promptly.

Log into your account on our website and navigate to the “My Orders” section to view your order history and current status.

We offer free shipping on orders of 100 pieces or more to European destinations. For orders of 100 pieces or more to destinations outside Europe, please contact customer service to ask about discounted pricing.

We ship worldwide using the DDP (Delivery Duty Paid) method, meaning you won’t need to handle customs clearance or pay any duties on your orders.

• USA: UPS Express (excluding Alaska and Hawaii)
• UK: Local DPD Express
• Europe: UPS Express, DPD Express, DHL Express
  • Europe DDP Countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
  • Shipments to European countries (except UK) are cleared in Germany, and then forwarded to other countries from there.
• UAE: Dubai only – Dubai dedicated line
• South Africa: South Africa dedicated line
• Vietnam: Vietnam dedicated line
• West Malaysia: Malaysia dedicated line (excluding Kalimantan Island)

Shipping Times by Region

Shipping costs are based on the weight and dimensions of your order, as well as the destination. You will see the shipping cost at checkout before you finalize your purchase.

Some countries may require you to pay customs duties or taxes upon delivery. These are not included in the shipping cost and are the responsibility of the customer. Please contact your local customs office for further details.

Once your order ships, we’ll send you a tracking number via email. You can track your shipment using this number on 17track.net. Please note that it may take 1-2 days for tracking updates to appear after shipment.

If your package is delayed or lost, please contact us at [email protected]. We will assist in resolving the issue with the carrier.

If you need to modify your order, please reach out to us immediately. We can assist with modifications as long as the order has not yet shipped.

If you want to change your order, please contact us immediately at [email protected]. We can only make changes if your order hasn’t been shipped yet. After shipping, changes are not possible, and you’ll need to follow the return procedure.

To return a product, please email [email protected] to start the return process. The item must be unused, in original condition, with all tags and packaging intact. After approval, we will send you a return shipping label and instructions. Returns without prior approval cannot be accepted.