We implement state-of-the-art encryption and multiple layers of security to safeguard data during transmission and storage. Our technical team routinely performs system checks and updates to defend against any potential threats.

We strictly adhere to data privacy standards. All customer data is encrypted and accessible only by authorized personnel to ensure your privacy is well protected from unauthorized access or misuse.

Yes, all payment transactions are processed through secure gateways and protected with advanced encryption protocols to guarantee the safety of your financial details.

We recommend using a combination of uppercase and lowercase letters, numbers, and special characters. Avoid common words or personal details, and make sure your password is at least 12 characters long to maximize security.

Look for the padlock icon in your browser’s address bar and confirm the URL starts with “https://”. You can also verify authenticity via our official social media channels or by contacting our support team.

Please contact us immediately at [email protected] with any relevant details. We will promptly investigate and assist you in resolving the issue.

We use robust email authentication methods and regularly provide security tips. Always verify emails claiming to be from us before clicking on links. If you suspect phishing, report it directly to [email protected].

We accept a wide range of payment methods, including major credit cards such as Visa, MasterCard, and American Express, as well as PayPal and other trusted online payment services. For the complete list, please visit our payment page on the website.

Payment failure might be due to reasons like insufficient funds, incorrect card or account details, or your bank flagging the transaction for security reasons. Please verify your payment information and contact your bank or payment provider if needed.

Once your order is confirmed, an invoice will be automatically emailed to you. Should you require an additional copy, feel free to reach out to us at [email protected].

Currently, we do not support cash on delivery. All purchases must be completed using one of the secure online payment methods available.

Yes, during checkout, you will find a field to enter discount codes or gift card codes to redeem your offer before finalizing your order.

Absolutely. We utilize advanced encryption and secure payment gateways to protect your financial information throughout the entire transaction process.

After your payment is processed successfully, you will receive an order confirmation email containing all relevant details. If you do not see this email, please check your spam folder or contact [email protected].

To initiate a refund, please contact our customer support team at [email protected] with your order number and reason for the refund. We will review your request according to our refund policy and respond promptly.

Log into your account on our website and navigate to the “My Orders” section to view your order history and current status.

We currently offer free shipping on orders over 50 pieces to European countries.

We ship worldwide using the DDP (Delivery Duty Paid) method, meaning you won’t need to handle customs clearance or pay any duties on your orders.

• USA: UPS Express (excluding Alaska and Hawaii)
• UK: Local DPD Express
• Europe: UPS Express, DPD Express, DHL Express
  • Europe DDP Countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
  • Shipments to European countries (except UK) are cleared in Germany, and then forwarded to other countries from there.
• UAE: Dubai only – Dubai dedicated line
• South Africa: South Africa dedicated line
• Vietnam: Vietnam dedicated line
• West Malaysia: Malaysia dedicated line (excluding Kalimantan Island)

Shipping Times by Region

Shipping costs are based on the weight and dimensions of your order, as well as the destination. You will see the shipping cost at checkout before you finalize your purchase.

Some countries may require you to pay customs duties or taxes upon delivery. These are not included in the shipping cost and are the responsibility of the customer. Please contact your local customs office for further details.

Once your order ships, we’ll send you a tracking number via email. You can track your shipment using this number on 17track.net. Please note that it may take 1-2 days for tracking updates to appear after shipment.

If your package is delayed or lost, please contact us at [email protected]. We will assist in resolving the issue with the carrier.

If you need to modify your order, please reach out to us immediately. We can assist with modifications as long as the order has not yet shipped.

If you want to change your order, please contact us immediately at [email protected]. We can only make changes if your order hasn’t been shipped yet. After shipping, changes are not possible, and you’ll need to follow the return procedure.

To return a product, please email [email protected] to start the return process. The item must be unused, in original condition, with all tags and packaging intact. After approval, we will send you a return shipping label and instructions. Returns without prior approval cannot be accepted.